Training services for Producepak:  the app to manage food manufacturing, fresh produce packing, wholesale & distribution.

Remote & onsite training packages available from expert consultants.  Support isn't included with LITE, PRO, FRESH-POS editions, please select "Support" from within the app to buy a subscription or choose one below: All support by email, prices US $ exc.

Precision training & support package ~

Guarantee a successful project and the most efficient & beneficial setup & training for your your Producepak solution.  These services are especially important if your business is complicated or has very specific or special requirements, or if your team is too busy and doesn't have time to get your Producepak up and running.  Your project will be managed by a solution consultant that has implemented solutions globally for small, medium, and large businesses in a wide range of food & food manufacturing environments. 

Includes professionally managed:
Requirements analysis & process mapping so we can understand how you need Producepak to work for you.  1 hour voice discussion with your team.
Configuration to match your requirements:  Your consultant will then configure your Producepak admin settings & options based on your requirements analysis; many of these settings and options are not available to users that configure their own app due to their very technical nature.  This includes tailoring invoice, BOL, shipping documents, and food labels.  Takes up to one week.  (15 hours max)
Setup:  Your consultant will show your team how to configure a few basic settings so your team can be self sufficient with Producepak and know where to find and change important things.  (1 hour screen sharing & voice)
Presentation of recommended processes:  Your consultant will then present the recommended processes to your team for comment and review, and respond to feedback (this process may repeat itself),  1 hour screen sharing & phone. 
Team training & review:  Teams are walked through each process, the review & update process may repeat itself here.  (3 X  hour screen sharing & voice)
*  12 months support services included

Cost:  $3500

~ Terms for all services offered on this page:  All services payable in advance by invoice (payable to US, AU, NZ, EU, UK, SG local accounts, or pay by telegraphic transfer if you are outside these regions).  Time spent by your consultant on your project is limited to the times specified here.  If your team doesn't cancel a meeting 24 hours+ in advance, that meeting is forfeited and will not be refunded.    Add additional  1 hour meeting for $250.  Services (eg: support) start the day of payment, regardless of when you choose to commence using the training, solution, or support services.  All training services are valid for 60 days from date of payment.  

Enterprise

For FARMSOFT clients only; includes the entire Precision package, one of these training packages is required for each FARMSOFT module, eg: if you use FARMSOFT Packing / Food Manufacturing then add 1 of these; if you use BOTH FARM MANAGEMENT and Packing / Food Manufacturing then you must add two training packages.  $3k per module.  

On-site training & consulting

Available for all clients, on-site management of your project, training, and deployment by one of our expert solution consultants. Language spoken is English only (ask about our partner companies for other languages). From $14k plus expenses.  Includes 12 months support services.

Very small business package

Kick start your Producepak solution with 4 x 1 hour sessions including quick requirements audit, setup & configuration assistance, process walk thru.  Includes one month support services.  $700 

App modifications

Need something changed or added to the app?  Use the in app Support screen to make a request for a quotation.  We are unable to make changes or additions for free; we charge hourly rates for design, development, and testing and require payment in advance. 

12 Months support services

Only the FARMSOFT edition includes support services.  For other editions like LITE, PRO, FRESH-POS, you can purchase individual support contact tickets from within the app, or purchase a 12 month support subscription by requesting an invoice below.  All support by email only, no response time guarantee, we respond to Premium (clients with over 20 users) and FARMSOFT clients first, then PRO, FRESH-POS, then LITE.  $2000 p/a.

1 Month support

From inside the app, select more options (three dots at top right) and Support, then select purchase of monthly support.  All support by email only. 

Things we don't support

We do not support hardware, networks, your devices, or anything you didn't purchase from us.  We can't help you install a printer app/driver, configure new hardware, and do not know how to use your chosen finance / accounting app, regardless of our apps integration with that finance / accounting app - do not expect us to know anything about any app that is not our app.

If you are in one of these regions, contact our regional partners for support and training services:

REQUEST TRAINING & INVOICE 

Ready to start your project with an experienced consultant?  Request an invoice here. 

Reduce inventory waste

Strict inventory control ensures there is no unaccounted 'shrinkage', food inventory is FIFO managed, and expiring inventory always monitored.

Save money

Instant access to perishable inventory,  stock-takes, reports; and automatic label, invoice, BOL, shipping documentation generation reduces administrative burden.

Easy inventory traceability

Perform instant mock recalls and audits at any time, from anywhere.  No need to compile reports or search for documents. International food safety standards maintained.

Better inventory quality 

Quality control and food safety has never been easier with industry standard quality tests, food safety checklists, or configure your own standards. 

Consistent and accurate quality control ensures higher customer satisfaction and adherence to industry, and in-house quality control standards. Track supplier quality performance, customer feedback & complaints, create QC tests for any part of the fresh produce & food manufacturing process (incoming goods, raw materials, finished goods, expiry test, export/shipping tests).

Manage orders, pack to order, picking, and the entire dispatch process. Generate invoices, bill of lading, pick slips, export documentation and other sales documents... Dispatch teams are guided through the dispatch process ensuring every order is filled perfectly, and on time. Paperwork such as BOL, freight documents, export documents are automatically generated based on the customer and destination to guarantee no rejected shipments or issues at borders.